Privacy Policy

Information We Collect

We collect information that you provide directly to us when you request service, ask for an estimate, or otherwise contact us.

• •Contact details such as your name, phone number, email address, and service address.
• •Service details such as the equipment at your property, the issue you are experiencing, and your service history with us.
• •Payment and billing information necessary to complete a transaction. Card details are handled by our payment processor and are not stored on our systems.
• •Basic technical information collected automatically when you visit our website, such as your browser type, device type, and the pages you view.

How We Use Your Information

We use the information we collect to operate our business and to serve you well.

• •To schedule, perform, and follow up on requested services.
• •To prepare estimates and process invoices and payments.
• •To communicate with you about appointments, maintenance reminders, and service updates.
• •To respond to your questions and resolve issues.
• •To improve our services and our website.
• •To comply with legal, licensing, and warranty obligations.

How We Share Your Information

We do not sell your personal information. We share information only when it is necessary to run our business or when the law requires it.

• •With service providers who help us operate, such as scheduling software, payment processors, and communication tools.
• •With equipment manufacturers or distributors when required to process a warranty claim on your behalf.
• •With subcontractors or technicians assigned to complete your job.
• •When required by law, regulation, subpoena, or to protect our rights, property, or safety.

Text Messages and Phone Calls

If you provide your phone number, we may contact you by phone or text message about your service request, appointment scheduling, or maintenance reminders. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or by asking us directly.

Cookies and Website Analytics

Our website may use cookies and similar technologies to remember your preferences and to understand how visitors use the site. You can set your browser to refuse cookies, though some parts of the site may not function as intended if you do.

Data Retention and Security

We keep your information for as long as needed to provide services, maintain accurate service records, honor warranties, and meet legal and licensing requirements. We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, or request that we delete information we are not required to retain. Texas residents may have additional rights under applicable state law. To make a request, contact us using the information below. We may need to verify your identity before we act on your request.

Children's Privacy

Our services are directed to property owners and managers, and are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Your continued use of our website or services after an update means you accept the revised policy.